Telephone 07850 336119
Please note; to protect your privacy I will not call you back unless you leave a message asking me to do so.

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Website Privacy Statement

 

This Privacy Policy explains how I, Emma Eilbeck of Emma Eilbeck Counselling, use and protect any information that you give me when you use this service.

 

I am committed to ensuring that your privacy is protected. I aim to collect no more information from you than is absolutely necessary. However, some information may mean that you are personally identifiable when using my services, only to be used in accordance with this policy.

 

This policy is effective from 15th March 2018. I may periodically update and amend this policy; I recommend that you revisit the policy periodically.

 

By visiting www.emmaeilbeck.co.uk (My website) you are accepting the practices as outlined in this policy. By continuing to use this website, you are agreeing to the use of cookies within this website as described below.

 

For the purposes of the Data Protection Act 1998, the data controller is Emma Eilbeck, PO BOX 107, Stocksfield, Northumberland, NE43 7XF.

 

 

Information that I may collect:

 

You may give me information about yourself such as name, address and phone number by filling in forms on my website or by email, phone and messenger correspondence. I may receive information about you from other sources, for example comments on my blogs, Facebook page and Google Analytics.

 

When you visit my website, I may automatically collect the following information:

 

Each time you visit my site I may automatically collect technical information including your Internet protocol (IP) address, which is used to connect your computer to the Internet. Other technical information may include your browser type, time zone settings, browser plug in types, operating system and platform.

 

Information may also include details about your visit to this site, including the Uniform Resource Locators (URL) clickstream through, to and from this site, including the date and time. The services that you viewed, searched for, page response times and page interaction information.

 

Cookies

 

This website uses cookies to enable it to distinguish you from the other users on my site. You can learn more about this at https://www.aboutcookies.org/. You can also learn how to delete cookies at https://www.aboutcookies.org/how-to-delete-cookies/

 

This WIX website also has its own privacy policy which refers in greater detail to the information it collects and stores when you use this website. You can view the full privacy policy here at https://www.wix.com/about/privacy

 

 

How I use your information

 

I will be using your information to:

 

  • Provide you with any information and services that you have requested from me.

  • Conduct/deliver any services that you have purchased from me, including those under contractual agreement.

  • Administration and improvement purposes for my website

  • To enable you to take part in the interactive components of my service that you may have requested to use.

  • Internal record keeping- for example, brief session notes and client hours (as stipulated by my insurance)

  • To assist in the operation of my business (for example, Financial records)

  • To contact you through opt in email marketing

 

Disclosure of your information

 

Any information that you share with me is confidential. Unless I am legally obliged to share your information. Such legal obligations could include any disclosures regarding acts or terrorism, money laundering and radicalization.

Where do I store your data?

Information regarding brief session notes, signed client contacts/consent forms and session dates are stored on paper in a secure lockable cabinet.

The information that this website collects is stored with WIX, you can read their full privacy policy regarding data collection and storage at https://www.wix.com/about/privacy

How I protect your data?

I make every effort to ensure that your personal information is held securely safeguarded against unauthorised access. Whilst I strive to protect your personal information, no data transmissions over the Internet are considered to be 100% secure. By continuing to use my site and services, you acknowledge this. Emails, messages and texts are deleted immediately, including deletion from trash folders.

Physical paper records are anonymised wherever possible, with dadat being kept to an absolute minimum. In the event of a counselling relationship being entered into, I am required by my insurance company to keep brief session notes for five years. These notes contain your first name, session date and a sentence or two regarding the work we have been discussing.

Access to your information

You can request access to the personal information that I hold about you. Which can be provided to you except in some limited circumstances that prevent me from doing this. Access requests can be sent to me in writing to Emma Eilbeck. Sent to:  PO BOX 107, Stocksfield, Northumberland, NE43 7XF.

You can request amendments to and deletion of the information that I hold about you. Should you request deletion, I will take responsible steps to carry this out, except in any case where I need to keep records for legal reasons, auditing and business purposes.

Contact

Any arising questions, complaints or access requests should be addressed to Emma Eilbeck, PO Box 107, Stocksfield, Northumberland, NE43 7XF.

Telephone 07850336119

Emma Eilbeck is registered with the Information Commissioners Office Under: ZA326953